GOV.ALT // Government as a Platform

What is Government as a Platform?

The Government as a Platform is a common core infrastructure of shared digital systems, technology and processes developed by GOV.ALT Digital Services and Horizon Inc.

It's aim is to produce, maintain and develop a central system of government digital services that can easily be adapted, expanded and upgraded for a user-friendly set of government services.

Several examples of services are currently running, including GOV.ALT, GOV.ALT Pay, GOV.ALT Verify and GOV.ALT Learning.

Government as a Platform works in conjunction with the eAltera project, Mercia and Horizon Web Services.

Bringing better Public Services

Government as a Platform (GaaP) is described as route to create more user-friendly public services.

The Alteran Governments Digital Services "umbrella product" GOV.ALT adopted the phrase in early 2015 for its next phase in the digital transformation of its public services.

From the early days of the GaaP and GOV.ALT programme, its core mission was to provide a route to develop better, user-centric government services that were more closely targeted at user needs.

When defining the user, GOV.ALT does not just focus on the general public, but also the NGOs, civil servants and companies that would use and interact with government services on a daily basis.

What are some of the major services within GaaP?

GOV.ALT Comms
- Digitally provided communication options for a variety of users and organisations, enabling secure and swift communication between the public, public services and third-parties. Using embedded Horizon Inc. tooling, Comms allows for traditional emailing, instant messaging, video and audio calls.

GOV.ALT Library
- A centralized archiving and storage solution for all government documentation and files; including those created and used within government departments and those offered for public consumption. Equally allows for real-time sharing and collaboration.

GOV.ALT Learning
- An online, user-centric tool to track, lead and develop the process of training and career development for civil servants and government employees; giving civil servants access to thousands of paid and free content provided by government departments, NGOs and other third-parties.

GOV.ALT Health
- A platform for users to interact with various strands of the Alteran Health infrastructure, with users able to book appointments, track medication, pay for extra services and browse health-related information for self-diagnosis.

GOV.ALT Jobs
- Starting as a job portal for government jobs, the service now encompasses a variety of jobs across numerous sectors - both in the public and private sectors. Jobs can be listed, viewed and applied for through the GOV.ALT Jobs portal.

GOV.ALT Pay
- Developed as a simple method of tracking and paying a variety of taxes, bills and fines to government services; all within one simple portal. Originally created to pay speeding and parking fines, the system now encompasses an array of payment methods for any government department; usable by both the general public and civil servants to other departments.

GOV.ALT Support
- A centralized platform for support of the GOV.ALT digital infrastructure made up of a unified team of dedicated technical support staff and tooling. Support is offered to all users of GaaP, including public users, civil servants and private companies. Support offered by various levels of technical staff and AIs for L1, L2 and L3 teams.

GOV.ALT Verify
- A secure and modern method of online verification; used by hundreds of companies and services across the globe. Users are now able to verify who they are online using a variety of methods; including passport numbers, drivers licenses and other forms of identification. The system stores this information securely and does not pass this information onto third parties; merely informing the third party whether the user can pass their requirements.

Merito non pareret. | By merit, not birth.